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Technical Support

System Requirements

Minimum Requirements

To access classes and complete coursework using the core features of Blackboard Learn, your system must meet these minimums. Additional hardware specifications, software, or browser plug-ins may be required to complete coursework as assigned by some instructors or programs. You are responsible for checking with your instructors/programs for special technology requirements.

Note: A web cam and microphone is required of all students taking online courses.

Computing Requirements

Operating System: Windows 8 or newer; Mac OS X 10.12 or higher
  • Note: Chromebooks operate with the Chrome OS, which is not supported by Blackboard Learn, although you may experience success with some features. 
  • Note: Although you can perform many tasks in Blackboard Learn on a mobile device (iPad, iPhone, Android tablet or phone), either through a mobile browser or the Blackboard mobile application, not all of Learn’s features support a mobile format. 
RAM: 4 GB or higher
Screen Resolution: 1024x768 or higher
Internet Connection: Download speed of at least 1.5 Mbps
  • If you are using a satellite internet provider, you may experience timeouts, IP address issues, session problems, or course mail caused by latency.

Recommended Browsers and Software

  • Google Chrome™, most recent stable version and two preceding versions.
  • Mozilla® Firefox®, most recent stable version and two preceding versions.
  • Apple® Safari® for MacOS and iOS, two most recent major versions.
  • Microsoft® Edge® most recent stable version and two preceding versions.

Run the browser checker to see whether Blackboard Learn supports your browser.

Browser Settings

  • Enable third-party cookies
  • Enable Javascript
  • Disable pop-up blocker

Applications

UAFS recommends the following applications for online courses:

  • Microsoft Office 365
  • Adobe Acrobat Reader
  • VLC Media Player

Accessibility

Blackboard recommends the following screen reader combinations:

  • For Windows OS – Mozilla Firefox with the JAWS screen reader
  • For Mac OS X – Apple Safari with the VoiceOver screen reader